Your Vehicle Requires a Software Update

[RebelDS]

My sound will blink out 3 or 4 each time I drive anywhere and then it will be fine until next time I drive it. I’m hoping update would eliminate that

 

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[bookemdanno]

then something isn't right. Mine is on android 12 now. I'm working on a before and after video to show any differences. But i definitely took photos of the version before going in and now and it's on 12.

They probably didn't even do it!

I had my update performed yesterday at the dealership. Your post just had me go look at the Android version...It was 10 before update and it's still version 10. So I guess I'll be calling the dealership to see what version is supposed to be running. WTF!

 

[BuckWallace]

I had my update performed yesterday at the dealership. Your post just had me go look at the Android version...It was 10 before update and it's still version 10. So I guess I'll be calling the dealership to see what version is supposed to be running. WTF!

I mentioned it earlier, but the most recent revision of the recall removes the update to the head unit. There were some issues with the Bluetooth calling after the Y172 head unit update (which moves to Android 12), so I'm guessing they decided to scrap that for now and just update the serial data module only.

 

[AT4guy013]

How can we tell if the serial data module was updated?

 

[Johnv76]

My afternoon. View attachment 20913

Update on my. Status is the same, service department needed to order a new module for my radio/navigation system. Take it back in on Monday to get it fixed.

 

[sanny651]

How can we tell if the serial data module was updated?

I too am wondering this. I would tend to think there's some "version" number on one of the screens one can reference. I just bought my 2023 Sierra AT4 a week ago. Had a local dealership do the update to it a couple days ago, but I'm still getting audio cutouts (multiple like I was before) so it's back today having them make sure the update "took". I told them that I have read that after the update it's Android 12, but now it appears that may only be the case if the head unit itself was replaced as well? Time will tell.

I don't understand how GM didn't catch this sooner. I could see if it was some engine sensor or something like that. But the radio....that's pretty "front and center" as nearly everyone uses it, and everyone notices the cutting out.

Oh well. First world problems.

 

[AT4guy013]

Oh well. First world problems.

Yeah first would problems we pay a premium for. However, the technology is not improving as it should be but instead, they release an 85% version that they think is good enough.

 

[True Bee]

Well Microsoft got away with it after all...

I can't stand it either but I can see the quality of so many products dipping into the toilet and everybody gets to blame everything and everyone else.

I guess you have to remember that GM has rarely ever cared about the customer experience and has always focused on the bottom line. They had a hand in squashing some amazing car companies along the way too right just look at history. One of my acquaintances was a high-level engineer who had several patents to his name, a national benchmarking award, and he was being groomed to be the next CEO, which would be the current CEO, but they would not lift him to the next level of engineer simply because of his young age.
They paid to send another man to Japan for several years to complete his degree and gather what information he could bring back. Upon his return they did not even want to hear from him. When he hosted the team from Japan in the GM Plant they walked the assembly line and when someone handed one of the executives a hammer he couldn't figure out what to do with it because "...they make their doors to fit"!

 

[pinebaron]

Well Microsoft got away with it after all...

One of Microsofts major operating system was stuck with a mega bug, preventing a release; sixteen Microsoft teams had tried to figure it out, and failed. Microsoft reluctantly reached out to me to help them fix it and that's a story in itself. Yes! I fixed it and they were able to recoup their millions; no, I did not get a cut of the millions, however they paid me generously

 

[True Bee]

One of Microsofts major operating system was stuck with a mega bug, preventing a release; sixteen Microsoft teams had tried to figure it out, and failed. Microsoft reluctantly reached out to me to help them fix it and that's a story in itself. Yes! I fixed it and they were able to recoup their millions; no, I did not get a cut of the millions, however they paid me generously

I'm not shocked you did not get a percentage. Bill Gates will pay for what he wants but only as much as he absolutely has to. He's never been generous if he's giving something somewhere like a university he expects tenfold in return.

I am however shocked they did not just release it and have you repair it after the fact like their usual scheme...

 

[pinebaron]

I'm not shocked you did not get a percentage. Bill Gates will pay for what he wants but only as much as he absolutely has to. He's never been generous if he's giving something somewhere like a university he expects tenfold in return.

I am however shocked they did not just release it and have you repair it after the fact like their usual scheme...

As an independent consultant, I took on that contract sight unseen, meaning they did not reveal the product, issue or anything, until the day I physically started, imagine that; all they only knew that this arrogant bastard would be able fix it, no matter what . The issue was too severe to pass and affected not only that product but all its predecessors.

When I said they paid generously, I only meant they did not argue and agreed to my asking rate, nothing more or less.

Its funny but when Bill Gates was CEO and we lived on the east coast, I was offered several opportunities to work directly for him, however turned them all down, I wasn't interested in relocating to the PNW. Little did I know that ten years later I would move to the PNW, since my daughter moved to BC Canada. Life works in mysterious ways

 

[pinebaron]

Even @pinebaron is not immune to Covid , I'm taking rest instead of engaging in other activities. We were the lucky few who got it almost at the end of the pandemic; this second time was infection from wife who works in healthcare, bless her!

 

[Leapyear]

I also got the email and got this update a couple weeks ago. It takes 1-2 hours, has to be done at dealer, and it fixes the intermittent sound cutouts on the infotainment system (among other issues) and serial data gateway module

Now my sound system only cuts out once.

Not sure if it’s related but mine needed an update because the infotainment system wouldn’t shut off in my Canyon. Turn it off, close the door, lock it and walk away and it was on and volume up

 

[sanny651]

Yeah first would problems we pay a premium for. However, the technology is not improving as it should be but instead, they release an 85% version that they think is good enough.

You're not wrong. I say it's a first world problem to help remind myself that in the end, lives aren't being lost or even hurt. But I'm also in your camp in suggesting that for the money we spend on these very nice vehicles, they should largely be bug free.

That said, I still really like my truck. But again, do agree with you as well.

 

[Johnv76]

Update for my issue. Truck went in to the dealership to replace the radio module, however on Nov 1st GM came out with a other software update, and the tech was able to reload the radio software. I'm all updated, and none of my previous issues are all gone. Everything is working perfectly now.