Your Vehicle Requires a Software Update

Fletcher · Oct 16, 2024

Call your dealer with your vin # they can tell you

Pingbling23 · Oct 17, 2024

jeffdbrandt said:
For those of you who are getting software updates done is that on a 2023 or 2024 model? I just purchased a 2024 AT4x and I am trying to figure out if I need to get my software updated as well. Appreciate the insight.

I think it’s all refreshed models. Mines a 22.5.

Fletcher · Oct 23, 2024

View attachment 20910

Fletcher · Oct 23, 2024

I thought I had this done in September
Is this a new one ?

Johnv76 · Oct 23, 2024

My afternoon.

Leo581 · Oct 23, 2024

Fletcher said:
I thought I had this done in September
Is this a new one ?View attachment 20911

It's probably the same one. Call the dealer and they should be able to look it up for you and make sure you already have it.

Fletcher · Oct 23, 2024

That is probably the case
Just wondering if anyone else has gotten this message after they have done the update?

TommyG · Oct 23, 2024

I have a 2024 2500HD that I bought in February. I got a letter from GM about the software update, and also a message on my radio. Couldn't get a straight answer from the dealer as to what the update fixes. Dealer said it takes 90 min for update. Dealer said they had 1 vehicle "lock-up" (vehicle was dead, all circuits locked up) during the update. Took them all day to get it back to normal. Got mine done today, took about 2 hours. Only thing I noticed is radio doesn't go in and out like I'm going under an overpass every 10 minutes, and i had to reset my drivers seat. Went thru settings and didn't see/find anything new.

Jimmy23 · Oct 23, 2024

jconner00 said:
on a serious note, has anyone had this installed and noticed anything different? GM, if you're listening, you need to post "release notes" with these updates.

Nothing different for me. Apple CarPlay works great and no issues with anything else in the infotainment system.

AT4guy013 · Nov 1, 2024

BigLaker said:
I also got the email and got this update a couple weeks ago. It takes 1-2 hours, has to be done at dealer, and it fixes the intermittent sound cutouts on the infotainment system (among other issues) and serial data gateway module

Now my sound system only cuts out once.

Had this update done today. It did not fix the intermittent sound cutouts. Thought I saw another post somewhere that said it also updated the android to version 12 but mine is still on 10.

It's severely disappointing that OEMs can't figure out a solid software solution for the built in functionality. My previous vehicle wasn't this bad, in regards to software glitches, but still happy with the truck.

True Bee · Nov 1, 2024

AT4guy013 said:
Had this update done today. It did not fix the intermittent sound cutouts. Thought I saw another post somewhere that said it also updated the android to version 12 but mine is still on 10.

It's severely disappointing that OEMs can't figure out a solid software solution for the built in functionality. My previous vehicle wasn't this bad, in regards to software glitches, but still happy with the truck.

I completely agree with you it is very sad especially at this price point that they aren't nearly flawless every time. That being said it sounds like you're update did not take?

jconner00 · Nov 1, 2024

AT4guy013 said:
Had this update done today. It did not fix the intermittent sound cutouts. Thought I saw another post somewhere that said it also updated the android to version 12 but mine is still on 10.

It's severely disappointing that OEMs can't figure out a solid software solution for the built in functionality. My previous vehicle wasn't this bad, in regards to software glitches, but still happy with the truck.

then something isn't right. Mine is on android 12 now. I'm working on a before and after video to show any differences. But i definitely took photos of the version before going in and now and it's on 12.

They probably didn't even do it!

AT4guy013 · Nov 1, 2024

jconner00 said:
then something isn't right. Mine is on android 12 now. I'm working on a before and after video to show any differences. But i definitely took photos of the version before going in and now and it's on 12.

They probably didn't even do it!

I'll ask about the update when I go back because my driver's seat annoyingly still squeaks, after he greased the tracks. I knew right away that wasn't the fix. The tech said he has to look into it.

BuckWallace · Nov 2, 2024

AT4guy013 said:
Had this update done today. It did not fix the intermittent sound cutouts. Thought I saw another post somewhere that said it also updated the android to version 12 but mine is still on 10.

It's severely disappointing that OEMs can't figure out a solid software solution for the built in functionality. My previous vehicle wasn't this bad, in regards to software glitches, but still happy with the truck.

I believe the current revision of the recall/serial data module update removed the head unit update portion due to some other issues that were popping up. If you are still on Android 10 you probably just had it done after the most recent revision.