Premium AT4 Package

Moondog023 · Jun 29, 2023

Zee921 said:
Any update?

Feels like they are hoping you'll just let this go.

Nope! I called them Monday and they said they had not gone to check the post office box. She later text me (a few hours later) that it did not come in. This was on Tuesday she text me back and stated that she would be in touch as soon as it came in. They are obviously closed now but should I text her tomorrow or give it until Monday? When I was texting her Monday I told her about my leaf spring issue and basically told her that it was going to get fixed. No more we can’t do anything. She stated that she would have the service manager reach out to me. She went and told the service manager and she text me and said that he stated he had talked to me about this issue already. My reply back was I don’t care that there is no TSB for this issue but it needs to be fixed. Service manager called me Tuesday and I told him the same thing and he said I agree with you this should be fixed. He ordered me a new one to replace the noisy one. They called today to schedule my appointment for that replacement. But I told them I was waiting until they resolve my step issue. That way they can replace the leaf spring and hopefully put the steps on.

Hatche90 · Jun 29, 2023

I would go into the dealer and talk to the manager in person. It’s a lot easier for someone to stall on you over the phone than when you’re there in person. They or you can also call a gm rep and get the window sticker information that same day. Also, mail is usually delivered to the dealership in person and not sent to a “mail box”.

Moondog023 · Jul 1, 2023

So this was my response from the Gm at the dealership Friday. She told me that it would take up to a week typically. A week was this past Tuesday.

Hatche90 · Jul 1, 2023

How to Read a Car Monroney Sticker

A car’s window sticker is also called a “Monroney." It includes the vehicle's price, options, fuel economy, crash test ratings, and more.

www.carfax.com

Monroney Labels

A Monroney Label provides you with factory options packages and pricing, manufacturers MSRP price when new, engine and transmission specifications, standard features and equipment, fuel economy rating, and factory recalls.

monroneylabels.com

A Monroney window sticker is the ONLY window sticker I would use for verification. You can get this window sticker from the Monroney labels website or Carfax.

So, with that being said, I am 100% sure that the dealership you purchased your truck from is stalling you in hopes that you get tired of the run around and stop asking about an item that they own you. This is information that anyone can get THE SAME DAY with the technology that we have. Hell GM would email the dealership the Window sticker, so there’s no reason to have it mailed. That’s just nonsense.

Viking Truck · Jul 2, 2023

Hatche90 said:
How to Read a Car Monroney Sticker

A car’s window sticker is also called a “Monroney." It includes the vehicle's price, options, fuel economy, crash test ratings, and more.

www.carfax.com

Monroney Labels

A Monroney Label provides you with factory options packages and pricing, manufacturers MSRP price when new, engine and transmission specifications, standard features and equipment, fuel economy rating, and factory recalls.

monroneylabels.com

A Monroney window sticker is the ONLY window sticker I would use for verification. You can get this window sticker from the Monroney labels website or Carfax.

So, with that being said, I am 100% sure that the dealership you purchased your truck from is stalling you in hopes that you get tired of the run around and stop asking about an item that they own you. This is information that anyone can get THE SAME DAY with the technology that we have. Hell GM would email the dealership the Window sticker, so there’s no reason to have it mailed. That’s just nonsense.

I completely agree. Snail mail for a window sticker! Dont you already have a window sticker printed by the manufacturer? Why do they need another one? I agree with an earlier post suggesting your steps on an employees truck (or one they needed to put steps on to make a different deal).

Moondog023 · Jul 2, 2023

Viking Truck said:
I completely agree. Snail mail for a window sticker! Dont you already have a window sticker printed by the manufacturer? Why do they need another one? I agree with an earlier post suggesting your steps on an employees truck (or one they needed to put steps on to make a different deal).

Yea I’m giving them until Tuesday. Tuesday will be two weeks. Long enough and they are going to see a different side of me. I feel they are just leading me on at this point. Especially sense I asked her what her plans was when they do receive the sticker. As u can see above her response was idk depends on what it says. She is unaware that I will not accept a no because I have the original sticker which is the one they go by.

CM_Admin · Jul 2, 2023

gemarsh said:
Copy this into your browser. After the equals sign(=), add your vin.

Site Maintenance

Good share... Tnx

Ohiost90 · Jul 2, 2023

speedysierra said:
On your purchase agreement which msrp is listed? If it’s the higher $ then they owe you.

OP....have you answered this?

Moondog023 · Jul 2, 2023

speedysierra said:
On your purchase agreement which msrp is listed? If it’s the higher $ then they owe you.
Pretty sure that’s what gemarsh is getting at.

Ohiost90 said:
OP....have you answered this?

Yes. Sorry for the delay I had to go back and look at my actual price. I paid $69 for the truck as I had some rebates. So yes I paid for the premium package.

nabatron · Jul 3, 2023

Like others have said this shouldn’t take this long! It’s a stalling tactic for sure that they are doing!

poopster · Jul 3, 2023

nabatron said:
Like others have said this shouldn’t take this long! It’s a stalling tactic for sure that they are doing!

You should call the GMC rep directly, not at the dealer but the guy from GMC in Detroit. I had a problem with a Jeep I had bought brand new, and the dealer was screwing me around, so I call the Jeep rep in Detroit and when he came and drove the Jeep, and then he told the service manager to fix that problem TOMORROW! The service guy was panicking because he said "I don't have an opening for tomorrow", so trying to be a nice guy, I told him it didn't have to be fixed tomorrow but next week would be fine, and they fixed the problem. It shouldn't have to come around to you contacting the factory rep because these dealers get paid to fix a warranty problem. The dealer hated me afterword for calling Detroit because it does not look good for them.

Another time I took my 2017 F-150 (with 10,000 miles) to the dealer because I was sitting at a red light one day and the brake pedal went all the way to the floor! What ???. So, I took the truck to the dealership, and they said they could not duplicate the problem. What??? So, I got in the truck, started it up and pushed the brake pedal right to the floor. I told that moron, that ain't supposed to do that. So then, he has one of his mechanics come out to tell me his brand-new F-150 does the same thing. I said bullshit, and walked out to the showroom, found my salesman and said I wanted to test drive a new truck and I could not get it to do that on any of the trucks I test drove that day.

So, I drove out to the Chevy dealer and traded that truck in for a 2018 Silverado 2500 LTZ Duramax, (that truck was a monster) just like that and I will not buy another Ford product! One of the nicest trucks I've ever owned. But I didn't need a diesel because I'm not towing anymore so I bought my current truck, a 2022 GMC AT4, 4x4, 6.2 gas, loaded, with everything except the heads-up display which I really wanted. That was the only truck I could find in stock locally.

Moondog023 · Jul 4, 2023

So I have an update. They called me yesterday they said the mix up was that my truck was suppose to be build with the steps. But at the time of the build process the steps were unavailable. GM placed the sticker on the truck at the time of the build. Once the truck arrived at my dealership they printed the correct sticker to replace the incorrect one they GM place on my truck. So they said I bought the truck before the correct sticker was placed on the truck. I got my invoice while we were talking and did confirm. That I received a discount of $1000 i’m assuming and what they claimed was due to no steps. They asked if I wanted them to order them and install them when I go to get my leaf spring repaired. Of course at my cost of $1,100. I’m not sure and this is where I need some guidance. Should I just let this ride or try to get a discount on the new steps. Or what’s y’all’s thoughts as far as what to do?

Moondog023 · Jul 4, 2023

poopster said:
You should call the GMC rep directly, not at the dealer but the guy from GMC in Detroit. I had a problem with a Jeep I had bought brand new, and the dealer was screwing me around, so I call the Jeep rep in Detroit and when he came and drove the Jeep, and then he told the service manager to fix that problem TOMORROW! The service guy was panicking because he said "I don't have an opening for tomorrow", so trying to be a nice guy, I told him it didn't have to be fixed tomorrow but next week would be fine, and they fixed the problem. It shouldn't have to come around to you contacting the factory rep because these dealers get paid to fix a warranty problem. The dealer hated me afterword for calling Detroit because it does not look good for them.

Another time I took my 2017 F-150 (with 10,000 miles) to the dealer because I was sitting at a red light one day and the brake pedal went all the way to the floor! What ???. So, I took the truck to the dealership, and they said they could not duplicate the problem. What??? So, I got in the truck, started it up and pushed the brake pedal right to the floor. I told that moron, that ain't supposed to do that. So then, he has one of his mechanics come out to tell me his brand-new F-150 does the same thing. I said bullshit, and walked out to the showroom, found my salesman and said I wanted to test drive a new truck and I could not get it to do that on any of the trucks I test drove that day.

So, I drove out to the Chevy dealer and traded that truck in for a 2018 Silverado 2500 LTZ Duramax, (that truck was a monster) just like that and I will not buy another Ford product! One of the nicest trucks I've ever owned. But I didn't need a diesel because I'm not towing anymore so I bought my current truck, a 2022 GMC AT4, 4x4, 6.2 gas, loaded, with everything except the heads-up display which I really wanted. That was the only truck I could find in stock locally.

Good looking truck. I only traded because I had a 21 trail boss with the 5.3. Well 7,919 miles I had a collapsed lifter. I thought about the 6.2 but once I heard that I had a collapsed lifted I decided to get away from GM’s fuel management system. But that 6.2 is a nasty motor runs hard and fast. I gotta say I have fell in love with this 3.0 LZ0 Duramax.

gemarsh · Jul 4, 2023

Moondog023 said:
So I have an update. They called me yesterday they said the mix up was that my truck was suppose to be build with the steps. But at the time of the build process the steps were unavailable. GM placed the sticker on the truck at the time of the build. Once the truck arrived at my dealership they printed the correct sticker to replace the incorrect one they GM place on my truck. So they said I bought the truck before the correct sticker was placed on the truck. I got my invoice while we were talking and did confirm. That I received a discount of $1000 i’m assuming and what they claimed was due to no steps. They asked if I wanted them to order them and install them when I go to get my leaf spring repaired. Of course at my cost of $1,100. I’m not sure and this is where I need some guidance. Should I just let this ride or try to get a discount on the new steps. Or what’s y’all’s thoughts as far as what to do?

Unless you really want factory steps, there is a whole world of aftermarket that might work better for you. And cheaper!

nabatron · Jul 4, 2023

Moondog023 said:
So I have an update. They called me yesterday they said the mix up was that my truck was suppose to be build with the steps. But at the time of the build process the steps were unavailable. GM placed the sticker on the truck at the time of the build. Once the truck arrived at my dealership they printed the correct sticker to replace the incorrect one they GM place on my truck. So they said I bought the truck before the correct sticker was placed on the truck. I got my invoice while we were talking and did confirm. That I received a discount of $1000 i’m assuming and what they claimed was due to no steps. They asked if I wanted them to order them and install them when I go to get my leaf spring repaired. Of course at my cost of $1,100. I’m not sure and this is where I need some guidance. Should I just let this ride or try to get a discount on the new steps. Or what’s y’all’s thoughts as far as what to do?

Do they gave you a discount of $1000 because the steps were not put on? I’m assuming they didn’t tell you this when you purchased the truck. So in reality you thought you were getting a 1k discount but in fact it wasn’t.