Hello all! I've owned GM trucks for over 30 years. Always had good luck, getting close to 200k each time. I'm very disappointed in my latest truck. It's a 2021 AT4 1500 with 45k miles. Started off great, loved the layout, power, technology, etc. However, the past year has been challenging. It started in January 2023 with my dashboard lighting up and the engine shuttering (38k miles). Turns out the lifters on the left bank were bad, common problem from what I'm seeing in this forum and others. Then in July, my water pump went out (42k mile)...again, common issue. Then in October, I took it back in for an unusual noise when starting up in colder weather. It turns out they found metal shavings in my oil pan (45k miles). The mechanic at the dealership, the tech, and manager all agreed an engine replacement was needed. GM denied the claim and told them to take apart the engine to figure out what is wrong and only replace those parts. Well, it's been 6 weeks and they are still working on it. They've replaced the cam shaft (what they believe was the culprit for the metal shavings), lifters, and various other parts. Each week I get a call to find out what else they have replaced, what parts they are waiting on, and when they hope to be done. I called GMC and spoke with their front line agent there, not sure this will help, but wanted to try something. She assured me that they would do some research and get back to me. A different individual called me back a few days later and left a message. I've called them back every day for almost a week now, and nobody answers, just goes to voicemail...and nobody calls me back. What a joke! When it's time for a new truck, I've never had to do much research other than which GM truck I wanted. After this, I'm already researching my next truck brand. Hate to leave GM, but between the engine problems and the lack of customer service, I need to look elsewhere.
Anybody else having luck talking with anyone at GMC that can do anything? Do they care?
Anybody else having luck talking with anyone at GMC that can do anything? Do they care?
. The truck has settled in now.....much happier with it. From 2007-2013 I purchased 5 high end Tundras (platinums/TRD-Pros etc) and had a bit better luck. The chassis and driveline then were the benchmark but not now. Trade the one you own post the repair as a peace of mind....get this behind you. Service everywhere/every brand is not good as all OEM's are really all the same. Build a relationship with a single dealer....very important....get to know them personally a bit. Relationship building solves big problems and most want to help you. As important....when you get a good/great truck...keep it as long as you can!
