Issues installing MyGMC app

[Jdubb]

I downloaded the app on my iPhone. made an account and on the screen where you provide vehicle, I can enter my VIN, but the pull downs where I select year, make and model - when I select one , say “year” Year is show at the bottom of the screen with a arrow that looks like it is used to scroll through years, but nothing is shown. No matter what I do, it goes back to the previous screen

any ideas?

 

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[gemarsh]

WAG...Try CAPITOL letters. Maybe the app isn't continuing to choose a year cause it's still waiting for a valid VIN.

 

[Jdubb]

I tried that, but will try again. Thanks

 

[Jdubb]

I tried that, but will try again. Thanks

Tried again, no luck. Still opens the pull down but can’t select

does the dealer have to do something, like mark the car sold for this to work. I know for my Ford Expedition, the dealer had to register the car as sold for the app to activate, Ford told me wait for 72 hours

 

[gemarsh]

As soon as my dealer registered my email into onstar for each truck and could login into the infotainment screen, they were available on the app. Can you login into onstar on a computer and see your account?

 

[gemarsh]

Web browser, not necessarily a computer.

 

[Jdubb]

I have not tried OnStar yet. I will check the web browser, that makes sense

 

[Jdubb]

Nope, getting frustrating. In web browser, I logged into my account, it sent the code to my email, type in the code and it goes to GMC home page, so I am thinking great it worked. Click my account on home page and it has a “sign in” or create account option. Endless loop

 

[bvandegevel]

Same issue, had to erase infotainment data on Nav screen in settings. Once deleted shut off engine switch, open and close door, restart engine and enetered sign in information and it took.. Hope this helps.

 

[DadJokes]

No missing much... https://foundation.mozilla.org/en/privacynotincluded/gmc/

 

[Utsav]

Given the bugs & issues in the app, don't you think they think they have thier head over the clouds? Not gonna delete the user data even when demanded? If they think they are so great, why not use that greatness to resolve the issues in the app. We will not fix the app nor delete your data, Use GMC & pay $1500 with free bugs.

Also, i'm stuck at the login screen. I tap the sign in button, and then it loads the login screen again. My credentials are correct. It's not showng any wrong password or something, just reloads the loging page again, on the website, using Chrome browler. Any solution?

 

[iinstapro]

It sounds like you're experiencing a technical issue with the app. Here are a few troubleshooting steps you can try:

1. Restart the App: Sometimes simply closing the app and reopening it can resolve minor glitches.
2. Restart Your Phone: Occasionally, restarting your device can help resolve issues with apps.
3. Check for App Updates: Make sure you have the latest version of the app installed. Developers often release updates to fix bugs and improve performance.
4. Clear App Cache: If the app has a lot of cached data, it could be causing problems. You can try clearing the app cache in your iPhone settings.
5. Reinstall the App: If none of the above steps work, try uninstalling the app and then reinstalling it from the App Store.
6. Contact Support: If the issue persists, reach out to the app's customer support team. They may be able to provide further assistance or escalate the issue to their development team.

If none of these solutions work, it's possible that there may be a larger issue with the app itself, and the developers will need to investigate further.

 

[iinstapro]

It seems like you're encountering an issue with a mobile app on your iPhone. Here's a concise response:

"You may be experiencing a technical glitch with the app's selection process for entering vehicle details. Try restarting the app, updating it if available, or clearing its cache. If the problem persists, consider reinstalling the app or reaching out to the app's support team for assistance."

 

[NoTraxx]

Are you running a pop up blocker or anything like that?

 

[Whaler27]

Sorry for your hassles. This discussion makes me even more grateful that I didn’t install the GMC app or pay for subscription services.