did you buy it directly from them or eslewhere?
I got it off of trucks.com I believe (or I think that is what it was called). I contacted that site, and they gave me the info to contact BAK.
This cover was never right. I thought maybe it would flatten out or whatnot over time once installed, but it never did. I give BAK credit for honestly honoring their return/replacment warranty.
I am a contactor/builder and grew up on a farm, so I am quite capable with equipment, following proper instructions on installing something as fairly minor as a hard rolling bed cover. I believe this particular cover had a flaw when it was manufactured. I of course did my due diligence even before buying this cover of watching many YT vids, reading reviews with pictures, etc. No other covers of this exact same model I saw during my research had such a deformity like mine had.
The plastic endcaps on the corners of the cover are it's biggest weak spot. I have been very careful over the last 10 months of ownership to not damage those. One of those was never attached correctly, and there were stripped and missing screws from that area which clicks into the back of the cover on the tailgate end. I should have probably asked for a replacement immediately, but thought I would give things time. I did try to replace the stripped or missing screws with slightly larger ones to hold into place, but they eventually failed also.
I do really like the cover. It is not perfect and has a weak area in the plastic end caps, but overall is a very good product. I give BAK credit for their timely response to my replacement request. I had to send multiple pictures of the problem areas, which is fair and reasonable. And they sent out a replacement fairly quickly. So I would recommend BAK and their product.
