After going twice to the service department to fix my infotainment issues and no luck, I do not know what to do anymore. I been having daily music via Bluetooth issues and it will skip or stop the music, constant lag issues as well and go luck trying to get carplay to work smoothly. At the service department they installed the same update both times which was (QIHM22-B-00708) . Does anyone have contacts at GM that can push a update or know what to do?
23 Infotainment Center issues, IDK what to do anymore.
- Thread starter ClubAT423
- Start date
I use a carplay box I bought on Amazon. It is wired connected (via usb C) as an apple carplay, but that is only to get the infotainment system to allow it to be used as a stand-alone unit. The unit is actually a full android OS, so you can literally install any Android app you want on it. I have my phone bluetooth connected the the carplay streaming unit. From that, I use an app that was preinstalled on the android unit for my music. But you can install any app to play music. I have Pandora installed, and it works great, for instance.
Before I had this streaming carplay unit, I had my phone bluetooth connected to the infotainment system. Both with the factory infotainment system, and the car play unit, after a while, the bluetooth audio can stutter or stop the music I am playing from my phone. If I reboot my phone, it seems to take care of the problem. My thinking is the cache of the phone is getting clogged and a phone reboot clears the cache. But it is just a somewhat educated guess.
I will say the sound quality while using the car play unit is a bit better than straight BT from my phone to the factory infotainment system. No idea why. This is why I prefer to have the car play unit set up as my default. Since it runs full android, I am able to install any and all apps of my choice. Want Prime, Netflix, Max, Disney on your display - this allows that. Want a weather app, an internet browser, etc? Any and all of that works same as on a phone or tablet. Works just like a phone screen or tablet - a little slower moving since the factory infotainment system is slow itself, but adequate.
But in any case, try rebooting your phone to clear cache. You can also clear cache (on Android at least) manually, but for me a reboot is the easiest way.
Before I had this streaming carplay unit, I had my phone bluetooth connected to the infotainment system. Both with the factory infotainment system, and the car play unit, after a while, the bluetooth audio can stutter or stop the music I am playing from my phone. If I reboot my phone, it seems to take care of the problem. My thinking is the cache of the phone is getting clogged and a phone reboot clears the cache. But it is just a somewhat educated guess.
I will say the sound quality while using the car play unit is a bit better than straight BT from my phone to the factory infotainment system. No idea why. This is why I prefer to have the car play unit set up as my default. Since it runs full android, I am able to install any and all apps of my choice. Want Prime, Netflix, Max, Disney on your display - this allows that. Want a weather app, an internet browser, etc? Any and all of that works same as on a phone or tablet. Works just like a phone screen or tablet - a little slower moving since the factory infotainment system is slow itself, but adequate.
But in any case, try rebooting your phone to clear cache. You can also clear cache (on Android at least) manually, but for me a reboot is the easiest way.
- Thread Starter
- #3
I will restart my phone and see if that works, but I just do not see this fixing it, since I just used the carplay in my wifes 2017 Elantra and literally had no issues with apple carplay for the whole week I had it. Thanks for the reply
I will restart my phone and see if that works, but I just do not see this fixing it, since I just used the carplay in my wifes 2017 Elantra and literally had no issues with apple carplay for the whole week I had it. Thanks for the reply
Yeah, it may be different with your phone. I just know that is what works in my situation. I use Poweramp pro as my music player on my phone, and really like it, but I think the cache gets clogged up on that app easily. Since I have all my music playlists built into that app, and have used it for many years (7 or more), I don't want to use a different one. It is a minor inconvenience to have to reboot the phone every so often to clear cache. Not ideal, but an easy enough solution.
I hope you find a solution!
FLBeachyAT4
New member
My car play is weird sometimes as well. Music skips, pauses, or the sound goes out. Sometimes Waze or Google Maps freezes. Restarting the phone or using a USB cord usually works. After your 3rd visit to the dealer for the same issue, you can also lemon your truck. They will most likely replace the entire infotainment system as a last-hurrah fix.
@ClubAT423 - I have recently experienced my infotainment system cutting out and actually resetting itself while driving. I thought it might be due to a OTA software update, but I ruled that out after I was told OTA's download when you're in PARK. It happens so often now, I had my wife take a video of the screen while it was resetting. I now have three video's of it happening three times within a 20-minute period.
- Thread Starter
- #7
I hope they can fix it with a software update in the future. My previous truck (2017 Tundra) never had this kind of issues as all. This is my first GM vehicle plus never had anything beside Toyota in the past and they been all great. I really want this AT4 to be great, because this 3L Duramax is amazing so far.
- Thread Starter
- #8
Have you taken yours to service center yet?
- Thread Starter
- #9
Update, I did a live chat on the GMC website, they told me to call the Connection Center Team @ 877-558-8352 to report the issues and maybe they can push another update, they open at 9am EST. I will let y'all know what they say. If some of y'all want to call as well, that would be awesome.
Just talked to the Connection Center team, they told me to take it back to the dealership and tell them to reflash the infotainment center and also to tell the dealership to contact the "GMC TAC" department. So I am going to set up another appointment and hopefully this works, and will update everyone on here. I also asked the Connection Team, what if this doesn't work what is the next step, he said "It has to work"
Just talked to the Connection Center team, they told me to take it back to the dealership and tell them to reflash the infotainment center and also to tell the dealership to contact the "GMC TAC" department. So I am going to set up another appointment and hopefully this works, and will update everyone on here. I also asked the Connection Team, what if this doesn't work what is the next step, he said "It has to work"
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Duramaximus
Well-known member
Thanks for the update. Let us know what happens.
Not yet, but I will probably follow the path you are taking. Thanks for the info!
I am convinced at this point that the iPhone's software updates to CarPlay is causing these sound issues and also why it's getting worse on my truck when there have been no new truck software updates (but hella apple updates). Today I turned off the bluetooth function of CarPlay (and plan to use the usb for it) and bam, i've started up and driven down the road twice with ZERO sound cut out.
Go into bluetooth> select the "i" next to your GMC connection> toggle off CarPlay
Go into bluetooth> select the "i" next to your GMC connection> toggle off CarPlay
Sounds like you figured it out. I am always skeptical of phone, PC and now vehicle "updates". On phones, updates used to be a crap shoot of "what will it break this time". Hasn't been an issue for many years though. Phone makers have gotten so much better over the years in regards to OS stability.
On these GM trucks though - I am leary of any update now. Obviously GM is not as adept at software updates as Apple or Google or Samsung, and it seems a pretty common theme updates can cause issues on these trucks.
Glad you found a fix that works for you!
- Thread Starter
- #14
Thank you for replying. I will try this out and see if it works. The way I currently been connected is just via Bluetooth, completely disable carplay. I will keep y'all posted.
let us know how it goes! Again, this only disables Wireless CarPlay and should still allow CarPlay to work via the usb connection.
