I have a 2024 AT4, almost 2 months old with 5800 miles and the black chrome is peeling on the front upper grill. Anyone having this problem and dealers response?
2024 AT4 1500 Black Chrome Peeling Upper Grill
- Thread starter Wink
- Start date
CarbonProLZ0
Member
Just noticed this on my 23' with 14k miles. Just started to happen. No ding mark or scratch in the grill. Looks like the clear is flaking off the chrome. Unreal. Contacted my dealer. Waiting for a response. Just hoping they treat me right considering how much I spent on this thing and got the extended warranty...
Post your results with the dealer and I'll be sure to do the same. Curious as how they handle this.
Attachments
I went to dealership Friday, January 12,2024 and am waiting for service manager to respond. Naturally he was out to lunch 
.
I had a 2020 AT4 and same thing happened, not nearly as bad as this time, but not until I had 38000 miles and a month out of warranty. Dealership said it was rock chips and would not cover it. Definitely a bonding issue with the black chrome. Looks like it has regular chrome underneath.
.I had a 2020 AT4 and same thing happened, not nearly as bad as this time, but not until I had 38000 miles and a month out of warranty. Dealership said it was rock chips and would not cover it. Definitely a bonding issue with the black chrome. Looks like it has regular chrome underneath.
CarbonProLZ0
Member
Definitely a bonding issue with the coating over the chromed plastic. In my research it happens to other GMC vehicles as well.
Poor design.
I'm wondering if I should have a body shop strip down and color match the new grill...Definitely not into replacing the grill every year and can NOT live with it peeling.
Funny that they advertise the grills as having a 12month/12k miles warranty as a stand alone part off of the GMC app. So does that mean when it flakes again in less then a year they will replace it again, probably not.
I will update with the dealer reply.
Poor design.
I'm wondering if I should have a body shop strip down and color match the new grill...Definitely not into replacing the grill every year and can NOT live with it peeling.
Funny that they advertise the grills as having a 12month/12k miles warranty as a stand alone part off of the GMC app. So does that mean when it flakes again in less then a year they will replace it again, probably not.
I will update with the dealer reply.
CarbonProLZ0
Member
Update: Contacted dealer. Service manager asked me to send pictures of peeling grill to them so i wouldnt have to drive to them for if there was no need to. Waiting on response....
CarbonProLZ0
Member
Dealer reviewed photos I sent via text message and filed a claim. Ordered parts and will update when they are in to schedule install. No fight or pushback from my dealer with this issue. Makes me think they are aware of a defect and don't want to make a mountain out if a mole hill so to speak.
Now I wonder how I will keep the new one from doing the same thing! I'm thinking about sending it to a body shop and have them color match the chrome on the grill.
I will update when they replace the grill.
@Wink I'm interested to hear your results as well on this as time progresses. Sorry to hijack your thread.
Now I wonder how I will keep the new one from doing the same thing! I'm thinking about sending it to a body shop and have them color match the chrome on the grill.
I will update when they replace the grill.
@Wink I'm interested to hear your results as well on this as time progresses. Sorry to hijack your thread.
CarbonProLZ0
Member
The way these grills are made seem like they will not be durable, finish wise. I'm looking at getting a color match or elevation grill if the new one does the same thing. I think the paint will hold up better then the black chrome. Not sure how this issue didn't show its face in testing at GM...or it did and they don't care because they can blame it on regular wear and tear? Either way, these trucks are way too expensive to have parts degrade that fast.
My dealer has contacted me to inform me the grill is in. I'm going to wait until my next oil change (1k or so) and have them install it the same day. Hopefully all goes well. I'll update the final result.
My dealer has contacted me to inform me the grill is in. I'm going to wait until my next oil change (1k or so) and have them install it the same day. Hopefully all goes well. I'll update the final result.
Update
Dealership ordered a new grill which is on back order. Service manager said their were only 2 available bit the other dealerships would not release them so I will have to wait till the one on order comes in.
GMC doesn’t have an ETA on parts. Plan to callback next week to check status.
CarbonProLZ0
Member
@Mdtrapper i agree. Nothing worse then a company/dealer stifing the customer for a faulty product. Now I'm not saying there couldnt be different cases of chipping and flaking, but like I said before, I did nothing but drive this truck under normal conditions and do NOT tailgate people in general. Let alone in a brand new 70k truck. So the durability of the product is definitely in question.
CarbonProLZ0
Member
Update: Are my expectations too high?
3/28 I had scheduled for the grill to be replaced along with the 15k mile service (oil change, tire rotation, etc). I also had them look at a inside cupping issue with the driver front tire.
Long story short. Waited for 3 hours for them to replace the grill and do an alignment (per their advising). They tell me my truck is good to go. They hand me the service receipt. I look it over...no oil change or tire rotation but they did the alignment? No alignment spec sheet given?.
I tell the SA that they didn't complete the 15k miles service and he sighs. "Let me call put back to the quick lane to see if they have an opening." No problem. They got me in for an oil change about 30-45 min after I was told my truck was ready to go.
As I am walking around the truck to do an inspection, I notice the fender flar was sticking out from the bumper cover and fender a little. Take a closer look and sure enough the tech broke the clips that hold the bottom of that flare on. Look at the grill and there is a chip already out of the plating near the AT4 emblem.
Now I'm starting to get frustrated and late for my other errands I was supposed to run. So I drive out back to do the oil change and tire rotation to get that over with, thinking I'll just run back to the main service bays to talk to the SA about the issues I found.
I wait for an hour and 45 min for an oil change. They DO NOT DO the tire rotation. They tell me I'm good to go, but they can not print a receipt for the quick lane because "the printer always restarts after lunch." I ask them to email it to me. Go out side and see the cupped front driver tire is still on the front drivers location.
Drive back up to the main service bays and get the SA. Show him my concerns. He gets visibly and verbally irritated about what I had found. "I don't know what you want me to do, it's a new part." I said, "well it's damaged, and will peel like the pervious one." He then proceeds to blame the packaging. Again, idgaf. As the customer, that js not my issue. Then he goes to the passanger side to compare and see if the driver side flare clips are really broken...lol.
Gives me the sob story of how he wished the tech told him about the flar clips. Says he will order the parts needed. Then hurries back.
I arrive at 8am and left at 2pm. They R&R a grill, did an alignment (no tire rotation after, even though it was supposed to.be apart of the scheduled 15k mile service), and an oil change. Broke clips and didn't say anything and installed a part that was damaged or damaged during/after installation.
Wait for several days with NO emailed receipt for the oil change or contact about the parts on order that they had damaged.
I only get contacted after I write an email to the GM about my subpar service visit.
On top of all that, I have a couple new codes that have turned the CEL on. They are the Active Shudders not communicating with the engine control module or something. But now I'm gun shy about that dealer (who I bought the truck from) to work on it.
I have made another appointment for a tire rotation and to diagnose the CEL. We will see how that goes...
In conclusion, not sure if my expectations are too high for GMC and GMC service, or I had a shit service visit/advisor.
Open to alternate viewpoints and others experiences...
3/28 I had scheduled for the grill to be replaced along with the 15k mile service (oil change, tire rotation, etc). I also had them look at a inside cupping issue with the driver front tire.
Long story short. Waited for 3 hours for them to replace the grill and do an alignment (per their advising). They tell me my truck is good to go. They hand me the service receipt. I look it over...no oil change or tire rotation but they did the alignment? No alignment spec sheet given?.
I tell the SA that they didn't complete the 15k miles service and he sighs. "Let me call put back to the quick lane to see if they have an opening." No problem. They got me in for an oil change about 30-45 min after I was told my truck was ready to go.
As I am walking around the truck to do an inspection, I notice the fender flar was sticking out from the bumper cover and fender a little. Take a closer look and sure enough the tech broke the clips that hold the bottom of that flare on. Look at the grill and there is a chip already out of the plating near the AT4 emblem.
Now I'm starting to get frustrated and late for my other errands I was supposed to run. So I drive out back to do the oil change and tire rotation to get that over with, thinking I'll just run back to the main service bays to talk to the SA about the issues I found.
I wait for an hour and 45 min for an oil change. They DO NOT DO the tire rotation. They tell me I'm good to go, but they can not print a receipt for the quick lane because "the printer always restarts after lunch." I ask them to email it to me. Go out side and see the cupped front driver tire is still on the front drivers location.
Drive back up to the main service bays and get the SA. Show him my concerns. He gets visibly and verbally irritated about what I had found. "I don't know what you want me to do, it's a new part." I said, "well it's damaged, and will peel like the pervious one." He then proceeds to blame the packaging. Again, idgaf. As the customer, that js not my issue. Then he goes to the passanger side to compare and see if the driver side flare clips are really broken...lol.
Gives me the sob story of how he wished the tech told him about the flar clips. Says he will order the parts needed. Then hurries back.
I arrive at 8am and left at 2pm. They R&R a grill, did an alignment (no tire rotation after, even though it was supposed to.be apart of the scheduled 15k mile service), and an oil change. Broke clips and didn't say anything and installed a part that was damaged or damaged during/after installation.
Wait for several days with NO emailed receipt for the oil change or contact about the parts on order that they had damaged.
I only get contacted after I write an email to the GM about my subpar service visit.
On top of all that, I have a couple new codes that have turned the CEL on. They are the Active Shudders not communicating with the engine control module or something. But now I'm gun shy about that dealer (who I bought the truck from) to work on it.
I have made another appointment for a tire rotation and to diagnose the CEL. We will see how that goes...
In conclusion, not sure if my expectations are too high for GMC and GMC service, or I had a shit service visit/advisor.
Open to alternate viewpoints and others experiences...
Pingbling23
Active member
Sounds like typical horror stories happening at all dealerships from all brands around the country. It’s one thing to fail to do something (tire rotation) but damaging someone’s property when they are trusting you and paying good money for a service is bs. Service departments lost their customer service skills a long time ago.Update: Are my expectations too high?
3/28 I had scheduled for the grill to be replaced along with the 15k mile service (oil change, tire rotation, etc). I also had them look at a inside cupping issue with the driver front tire.
Long story short. Waited for 3 hours for them to replace the grill and do an alignment (per their advising). They tell me my truck is good to go. They hand me the service receipt. I look it over...no oil change or tire rotation but they did the alignment? No alignment spec sheet given?.
I tell the SA that they didn't complete the 15k miles service and he sighs. "Let me call put back to the quick lane to see if they have an opening." No problem. They got me in for an oil change about 30-45 min after I was told my truck was ready to go.
As I am walking around the truck to do an inspection, I notice the fender flar was sticking out from the bumper cover and fender a little. Take a closer look and sure enough the tech broke the clips that hold the bottom of that flare on. Look at the grill and there is a chip already out of the plating near the AT4 emblem.
Now I'm starting to get frustrated and late for my other errands I was supposed to run. So I drive out back to do the oil change and tire rotation to get that over with, thinking I'll just run back to the main service bays to talk to the SA about the issues I found.
I wait for an hour and 45 min for an oil change. They DO NOT DO the tire rotation. They tell me I'm good to go, but they can not print a receipt for the quick lane because "the printer always restarts after lunch." I ask them to email it to me. Go out side and see the cupped front driver tire is still on the front drivers location.
Drive back up to the main service bays and get the SA. Show him my concerns. He gets visibly and verbally irritated about what I had found. "I don't know what you want me to do, it's a new part." I said, "well it's damaged, and will peel like the pervious one." He then proceeds to blame the packaging. Again, idgaf. As the customer, that js not my issue. Then he goes to the passanger side to compare and see if the driver side flare clips are really broken...lol.
Gives me the sob story of how he wished the tech told him about the flar clips. Says he will order the parts needed. Then hurries back.
I arrive at 8am and left at 2pm. They R&R a grill, did an alignment (no tire rotation after, even though it was supposed to.be apart of the scheduled 15k mile service), and an oil change. Broke clips and didn't say anything and installed a part that was damaged or damaged during/after installation.
Wait for several days with NO emailed receipt for the oil change or contact about the parts on order that they had damaged.
I only get contacted after I write an email to the GM about my subpar service visit.
On top of all that, I have a couple new codes that have turned the CEL on. They are the Active Shudders not communicating with the engine control module or something. But now I'm gun shy about that dealer (who I bought the truck from) to work on it.
I have made another appointment for a tire rotation and to diagnose the CEL. We will see how that goes...
In conclusion, not sure if my expectations are too high for GMC and GMC service, or I had a shit service visit/advisor.
Open to alternate viewpoints and others experiences...
jakrbt
Active member
You had a shit service advisor. And unfortunately in my experience, this is typically the entire customer service industry these days. Spent a little over 8 years as a SA myself and this kind of service would never have been tolerated before. Since you had a warranty repair done during your visit, you should receive a satisfaction survey from GM. If you weren't already aware, survey scores directly affect the SA's paycheck, as they get bonuses for being at/above a certain customer satisfaction score. Not only is the SA graded on this, but the dealership as a whole, too. This also affects the dealership's warranty labor rate, i.e. the dollars per labor they get reimbursed from GM for warranty work, as well as their price for warranty parts. Low scores equal a lower warranty labor/parts reimbursement rate. Unfortunatley THIS is another reason some dealerships try to deny warranty work....because they get paid less for doing a job under warranty than they do for customer pay work. Your "better" (and I use that term very loosely) dealerships have a warranty rate that's very near or equal to their customer pay rate so they're more apt to cover repairs under warranty since they get pair nearly the same regardless.Update: Are my expectations too high?
3/28 I had scheduled for the grill to be replaced along with the 15k mile service (oil change, tire rotation, etc). I also had them look at a inside cupping issue with the driver front tire.
Long story short. Waited for 3 hours for them to replace the grill and do an alignment (per their advising). They tell me my truck is good to go. They hand me the service receipt. I look it over...no oil change or tire rotation but they did the alignment? No alignment spec sheet given?.
I tell the SA that they didn't complete the 15k miles service and he sighs. "Let me call put back to the quick lane to see if they have an opening." No problem. They got me in for an oil change about 30-45 min after I was told my truck was ready to go.
As I am walking around the truck to do an inspection, I notice the fender flar was sticking out from the bumper cover and fender a little. Take a closer look and sure enough the tech broke the clips that hold the bottom of that flare on. Look at the grill and there is a chip already out of the plating near the AT4 emblem.
Now I'm starting to get frustrated and late for my other errands I was supposed to run. So I drive out back to do the oil change and tire rotation to get that over with, thinking I'll just run back to the main service bays to talk to the SA about the issues I found.
I wait for an hour and 45 min for an oil change. They DO NOT DO the tire rotation. They tell me I'm good to go, but they can not print a receipt for the quick lane because "the printer always restarts after lunch." I ask them to email it to me. Go out side and see the cupped front driver tire is still on the front drivers location.
Drive back up to the main service bays and get the SA. Show him my concerns. He gets visibly and verbally irritated about what I had found. "I don't know what you want me to do, it's a new part." I said, "well it's damaged, and will peel like the pervious one." He then proceeds to blame the packaging. Again, idgaf. As the customer, that js not my issue. Then he goes to the passanger side to compare and see if the driver side flare clips are really broken...lol.
Gives me the sob story of how he wished the tech told him about the flar clips. Says he will order the parts needed. Then hurries back.
I arrive at 8am and left at 2pm. They R&R a grill, did an alignment (no tire rotation after, even though it was supposed to.be apart of the scheduled 15k mile service), and an oil change. Broke clips and didn't say anything and installed a part that was damaged or damaged during/after installation.
Wait for several days with NO emailed receipt for the oil change or contact about the parts on order that they had damaged.
I only get contacted after I write an email to the GM about my subpar service visit.
On top of all that, I have a couple new codes that have turned the CEL on. They are the Active Shudders not communicating with the engine control module or something. But now I'm gun shy about that dealer (who I bought the truck from) to work on it.
I have made another appointment for a tire rotation and to diagnose the CEL. We will see how that goes...
In conclusion, not sure if my expectations are too high for GMC and GMC service, or I had a shit service visit/advisor.
Open to alternate viewpoints and others experiences...
I've said all of that to say this: Complete your GM survey and be honest. If they gave you shit service....give them a shit survey. They've earned it. Now if you get good service, fill the survey out as all "excellent" or whatever the highest level is. Otherwise, it's counted as a bad survey and goes against that customer satisfaction score. Honestly, it's really pretty crappy how the industry works and sometimes, even though it's not exactly allowed, if the SA knows they're going to get a bad survey, they'll change or delete the customer contact information. So if you ever return to that dealership for service and they say they don't have your contact info in the system....that's what they did.
Hopefully you can get this issue resolved without too much more hassle. Sorry you've had bad luck so far. Just FYI....it may be in your best interest to call and speak to the service manager, too. They tend to be a little more understanding than the SA and will do more to ensure you give them that good survey.
Oh....also, I picked up my car from a dealership years ago (1998 Mitsubishi Eclipse) and BOTH of the outer door handles had been broken off while it was there. They claimed it was like that when it arrived and absolutely would not do anything to correct the situation. And since it wasn't a warranty visit, I really didn't have much recourse other than filing a claim in court, and my girlfriend at the time (now wife) and I were young and in college so that wasn't going to happen. Bottom line.....STEALERSHIPS suck and I'm grateful that I no longer have to work in that industry
CarbonProLZ0
Member
@jakrbt I appreciate your input, especially being from the otherside of the service desk. I do not think I received a survey. I will double check my spam box.
I cant believe that they broke BOTH door handles on the Eclipse! Unreal. Makes my situation seem a bit better.
I agree with how "service" in general is hit or miss with dealerships. I service my own vehicles usually and if I need to get work done that is more in depth / out of my wheelhouse then I will usually bring it to a local independent shop I use. But being as this is a BRAND NEW DIESEL, I opted to get the factroy extended warranty to potentially cover my ass in an event. I also thought that since we purchased the vehicle there, they would want to take good care of us considering it could be another future transaction for them. Just seems like good business to me, but like you said, the SA probably cares a little less then the SM or the GM/Owner.
Integrity is not a common trait in people these days it seems. Everyone is always trying to go faster and cut corners for maximum profit. Sign of the times I guess. But I don't understand where people think doing it twice is more cost effective or faster then taking the time to do it correct and clean the first time.
I don't come from a trust fund and every dollar I've earned by scraping and grinding. I treat my stuff like gold because I know how much blood, sweat and tears it took to get here. So I am very anal attentive when it comes to certain things. I do try to keep an even view however. I understand things happen and stuff breaks, especially plastic. Might have even been unavoidable. I also understand that the tech might be liable to pay for broken components at his doing and probably doesn't want that cutting into his already nerfed "warranty work" rate. But that tech knew when he put that bumper cover / valance back on that it didnt snap in like it should have and sent it out the door anyway.
I am definitely not the average customer there. Lots of older folks and business owners that move in and out of vehicles every few years. Don't know enough or care enough to take a closer look when something has been repaired or replaced. I must be the type of customers the SA and SM hate lol. But it's the business they choose to be in...
Dropping it off at Dealership #2 tomorrow to rotate the tires and diagnose the CEL codes. I already gave the SA the very respectful "Sorry in advance, I'm the nightmare anal customer" speech. Figured I'd get the expectations out there immediately haha.
Fingers Crossed.
@Wink, did you get yours replaced yet? Curious to know how yours goes.
I cant believe that they broke BOTH door handles on the Eclipse! Unreal. Makes my situation seem a bit better.
I agree with how "service" in general is hit or miss with dealerships. I service my own vehicles usually and if I need to get work done that is more in depth / out of my wheelhouse then I will usually bring it to a local independent shop I use. But being as this is a BRAND NEW DIESEL, I opted to get the factroy extended warranty to potentially cover my ass in an event. I also thought that since we purchased the vehicle there, they would want to take good care of us considering it could be another future transaction for them. Just seems like good business to me, but like you said, the SA probably cares a little less then the SM or the GM/Owner.
Integrity is not a common trait in people these days it seems. Everyone is always trying to go faster and cut corners for maximum profit. Sign of the times I guess. But I don't understand where people think doing it twice is more cost effective or faster then taking the time to do it correct and clean the first time.
I don't come from a trust fund and every dollar I've earned by scraping and grinding. I treat my stuff like gold because I know how much blood, sweat and tears it took to get here. So I am very anal attentive when it comes to certain things. I do try to keep an even view however. I understand things happen and stuff breaks, especially plastic. Might have even been unavoidable. I also understand that the tech might be liable to pay for broken components at his doing and probably doesn't want that cutting into his already nerfed "warranty work" rate. But that tech knew when he put that bumper cover / valance back on that it didnt snap in like it should have and sent it out the door anyway.
I am definitely not the average customer there. Lots of older folks and business owners that move in and out of vehicles every few years. Don't know enough or care enough to take a closer look when something has been repaired or replaced. I must be the type of customers the SA and SM hate lol. But it's the business they choose to be in...
Dropping it off at Dealership #2 tomorrow to rotate the tires and diagnose the CEL codes. I already gave the SA the very respectful "Sorry in advance, I'm the nightmare anal customer" speech. Figured I'd get the expectations out there immediately haha.
Fingers Crossed.
@Wink, did you get yours replaced yet? Curious to know how yours goes.
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